Comments on: AA Breakdown Service Member Reviews http://www.breakdowncover.org/aa/aa-breakdown-reviews Breakdown Cover Blog Wed, 05 Oct 2011 11:05:21 +0000 hourly 1 http://wordpress.org/?v= By: Lachlan Sc http://www.breakdowncover.org/aa/aa-breakdown-reviews#comment-1711 Lachlan Sc Sat, 01 Oct 2011 22:50:50 +0000 http://www.breakdowncover.org/?p=1720#comment-1711 Called the AA at 17:25 on the 1st October 2011. Got home at 23:25 despite having broken down just 5 miles away. During our 6 hour wait, we were given conflicting and confusing messages about the ETAs and even the names of the sub-contracted rescue companies supposedly coming to help us. The mechanic who did finally arrive (C&S Rescue) was incredibly helpful and polite as was Steve (an AA rescue driver from Kent who was unfortunately unable to help us). The communication from the switchboard however was completely unacceptable. We were originally told we'd have to wait up to 2 hours. The subsequent 6 hour wait was unacceptable. I can only assume there was a major breakdown in communication. The AA's next steps (an apology perhaps) will determine whether or not I continue to use them. Otherwise, anyone got a phone number for the RAC?
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Called the AA at 17:25 on the 1st October 2011. Got home at 23:25 despite having broken down just 5 miles away. During our 6 hour wait, we were given conflicting and confusing messages about the ETAs and even the names of the sub-contracted rescue companies supposedly coming to help us. The mechanic who did finally arrive (C&S Rescue) was incredibly helpful and polite as was Steve (an AA rescue driver from Kent who was unfortunately unable to help us). The communication from the switchboard however was completely unacceptable. We were originally told we’d have to wait up to 2 hours. The subsequent 6 hour wait was unacceptable. I can only assume there was a major breakdown in communication. The AA’s next steps (an apology perhaps) will determine whether or not I continue to use them. Otherwise, anyone got a phone number for the RAC?

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By: jackie sayers http://www.breakdowncover.org/aa/aa-breakdown-reviews#comment-1697 jackie sayers Mon, 19 Sep 2011 17:29:19 +0000 http://www.breakdowncover.org/?p=1720#comment-1697 AA wrote to us saying our bank card was out of date so they couldn't collect the renewal fee. We thought ok, we're broke this month so let it go - then they took the money anyway! When I rang for a refund they said the policy was in my husband's name so I can't cancel it, even though I'm named on it and it's paid from a joint account. We have to wait for our money until he gets back from abroad. I'm now looking for an alternative to AA - and there are some much better deals to be had!
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AA wrote to us saying our bank card was out of date so they couldn’t collect the renewal fee. We thought ok, we’re broke this month so let it go – then they took the money anyway! When I rang for a refund they said the policy was in my husband’s name so I can’t cancel it, even though I’m named on it and it’s paid from a joint account. We have to wait for our money until he gets back from abroad. I’m now looking for an alternative to AA – and there are some much better deals to be had!

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By: MR STEPHEN OAKES-MONGER http://www.breakdowncover.org/aa/aa-breakdown-reviews#comment-1673 MR STEPHEN OAKES-MONGER Thu, 18 Aug 2011 15:37:36 +0000 http://www.breakdowncover.org/?p=1720#comment-1673 We had to call out the AA on the 12/08/2011 for a home start breakdown while staying at a relations house in Four Marks Winchester.I would like to say that Martin 083316 was brilliant.He was very polite and very helpful.I would like this to be passed on to customer services because he deserves to be credited for his help and his polite manner,honesty and friendliness. Thank you to the AA for your help
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We had to call out the AA on the 12/08/2011 for a home start breakdown while staying at a relations house in Four Marks Winchester.I would like to say that Martin 083316 was brilliant.He was very polite and very helpful.I would like this to be passed on to customer services because he deserves to be credited for his help and his polite manner,honesty and friendliness. Thank you to the AA for your help

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By: kk. http://www.breakdowncover.org/aa/aa-breakdown-reviews#comment-1664 kk. Sun, 07 Aug 2011 09:19:57 +0000 http://www.breakdowncover.org/?p=1720#comment-1664 Sunday, 07 August 2011. 9:45 Wizard in the Yellow Truck. ... I do not often call out the breakdown and recovery services and even less than that if the wife’s in the car if I can help it, for some reason she finds the embarrassment of sitting at the side of the highway just too painfull and too much to bear, whereas I find the random nature of mechanical breakdowns always interesting, as It did last Sunday at around midday in the London Rd, right underneath a camera, I called the company and they phoned me straight back as the credits where low and she asked and kept on asking ‘are you in a safe place’ it’s only when she is satisfied that the experience has not left you seeing 3 fingers instead of 2 that she proceeded, someone is on their way. Well! that was it, a brilliant assistant turned up and thereafter not only was I going again in minutes of his arrival but he also found me a classic car part [on a Sunday] that are either part fossilised or loads of money. One more phone call and the job was done, fixed ,part replaced for practically a third of the cost of what I had been quoted and one more piece of very sound advice from the man in yellow, and I mean sound advice and he was gone. As I say I do not use the recovery services often and I only had this one at hand because my Bank arranged it for me, but the expertise and sound insight far outweighs the cost of this very unique form of rescue that we all seek sooner or later I just hope for your sake you get my Wizard, it’s a professional display of experience that will open your eyes. Thank you so much all involved and especially you 37***1 T/Y. Yrs kk.
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Sunday, 07 August 2011.
9:45
Wizard in the Yellow Truck.
… I do not often call out the breakdown and recovery services and even less than that if the wife’s in the car if I can help it, for some reason she finds the embarrassment of sitting at the side of the highway just too painfull and too much to bear, whereas I find the random nature of mechanical breakdowns always interesting, as It did last Sunday at around midday in the London Rd, right underneath a camera, I called the company and they phoned me straight back as the credits where low and she asked and kept on asking ‘are you in a safe place’ it’s only when she is satisfied that the experience has not left you seeing 3 fingers instead of 2 that she proceeded, someone is on their way. Well! that was it, a brilliant assistant turned up and thereafter not only was I going again in minutes of his arrival but he also found me a classic car part [on a Sunday] that are either part fossilised or loads of money.
One more phone call and the job was done, fixed ,part replaced for practically a third of the cost of what I had been quoted and one more piece of very sound advice from the man in yellow, and I mean sound advice and he was gone.
As I say I do not use the recovery services often and I only had this one at hand because my Bank arranged it for me, but the expertise and sound insight far outweighs the cost of this very unique form of rescue that we all seek sooner or later I just hope for your sake you get my Wizard, it’s a professional display of experience that will open your eyes.
Thank you so much all involved and especially you 37***1 T/Y.

Yrs

kk.

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By: Mr Clive Wiltshire http://www.breakdowncover.org/aa/aa-breakdown-reviews#comment-1639 Mr Clive Wiltshire Tue, 12 Jul 2011 12:45:41 +0000 http://www.breakdowncover.org/?p=1720#comment-1639 Thursday 7th July, travelled from my home on the south coast to Silverstone, Northants. travelling on the M40 and came of at Juction 9 at this time relised I need petrol as light was flashing, arrived at petrol station at Bicster. Got out car and reached to get wallet, Panick could not find, so out of petrol, no wallet on money or credit card and a 130 miles from home.Spoke to manger of petrol station, they would not help.So I called the AA as I am a member hoping they could help me, was shocked to hear that its not there poylicy to help stranded drivers who have run out of petrol or who have left home without wallet. All I needed was £30 worth of petrol to get me home. They have my members address they would not have been out of pocket for there good deed, insted they refused to help, will I renew my policy, I do not think so, would I recommed the AA as a emergency service NO WAY. Can not belive that the AA advertise them self's as a emergency service who helps there members.
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Thursday 7th July, travelled from my home on the south coast to Silverstone, Northants.
travelling on the M40 and came of at Juction 9 at this time relised I need petrol as light was flashing, arrived at petrol station at Bicster. Got out car and reached to get wallet, Panick could not find, so out of petrol, no wallet on money or credit card and a 130 miles from home.Spoke to manger of petrol station, they would not help.So I called the AA as I am a member hoping they could help me, was shocked to hear that its not there poylicy to help stranded drivers who have run out of petrol or who have left home without wallet. All I needed was £30 worth of petrol to get me home. They have my members address they would not have been out of pocket for there good deed, insted they refused to help, will I renew my policy, I do not think so, would I recommed the AA as a emergency service NO WAY.
Can not belive that the AA advertise them self’s as a emergency service who helps there members.

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By: Mary HJ http://www.breakdowncover.org/aa/aa-breakdown-reviews#comment-1637 Mary HJ Sun, 10 Jul 2011 20:16:32 +0000 http://www.breakdowncover.org/?p=1720#comment-1637 I am very pleased with the service I received today from the hard shoulder of the M62. Both service teams were polite, competent, kind and helpful and paid great attention to my needs and safety. Thank you both, Dave and Bob. MHJ
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I am very pleased with the service I received today from the hard shoulder of the M62. Both service teams were polite, competent, kind and helpful and paid great attention to my needs and safety. Thank you both, Dave and Bob.
MHJ

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By: David Kaye http://www.breakdowncover.org/aa/aa-breakdown-reviews#comment-1611 David Kaye Sun, 29 May 2011 10:15:46 +0000 http://www.breakdowncover.org/?p=1720#comment-1611 On the 24th May I received the following reply to my letter below from the AA. Dear Mr Kaye, I am sorry to learn of your dissatisfaction with the service you receiced from the A A patrol following your recent breakdown. The details of your communication have been passed to this ofice for review. Having thoroughly evaluated all the information available from your vehicle breakdown I am confident that the response provided by our member relations department, fully addresses your complaint and I can only apologise that you remain unhappy. I am sorry that my response cannot be more favourable to you, Yours sincerely Mark Loader Office of the Chief Executive.
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On the 24th May I received the following reply to my letter below from the AA.

Dear Mr Kaye,

I am sorry to learn of your dissatisfaction with the service you receiced from the A A patrol following your recent breakdown. The details of your communication have been passed to this ofice for review.

Having thoroughly evaluated all the information available from your vehicle breakdown I am confident that the response provided by our member relations department, fully addresses your complaint and I can only apologise that you remain unhappy.

I am sorry that my response cannot be more favourable to you,

Yours sincerely

Mark Loader
Office of the Chief Executive.

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By: David Kaye http://www.breakdowncover.org/aa/aa-breakdown-reviews#comment-1606 David Kaye Tue, 17 May 2011 11:20:59 +0000 http://www.breakdowncover.org/?p=1720#comment-1606 Here is a copy of the letter I wrote to the AA following the below experience. To date I have had no reply. On Wednesday 20th April 2011 I found it necessary to call for assistance as a result of a breakdown on the A505. The precise details and nature of my problem was relayed to your telephone operator and I am quite sure the person my wife spoke to understood everything that was said. We were told that we would have to wait for approximately an hour. Your man arrived about 55 minutes later. Things then started to go downhill somewhat. My problem being the near-side wheel had parted company with my almost new 2011 model caravan. The breakdrum was on the tarmac and the wheel which I had recovered now lying beside it. Your man then asked me if I had a jack which I said I did but it would not go under the jacking point which was too low to the ground. ''Nothing I can do then'' he said. I asked him if he had a jack and he replied ''No we're not allowed to carry them any more for health and safety reasons and that jacking up the vehicle was down to me'', I'm a 72 year old partially disabled pensioner which is why I took out breakdown cover in the first place. Your man then asked me where the wheel studs were I of course had no idea. Then we wont be able to do anything if we do jack it up he said. I pointed out to him that as a temporary measure since we only needed to move the caravan a few feet onto his trailer it should be possible to use 2 of the 5 studs from the offside wheel. ''Never thought of that '' he said. He then said he was going to telephone for assistance to get the van on the trailer. This being if and when I had managed to jack it up high enough to fit the wheel back on. He made his phone call and then stood and watched me struggle to the point of almost having an heart attack trying to raise the caravan via the corner steadies. When I virtually collapsed with the strain he did take over for the final few inches. And to his credit he also fitted the wheel for me. At this point 2 more of your men arrived and all three of them proceeded to debate how best if at all they were going to get the caravan onto the trailer. Eventually having attached a towing strap to the chassis they started to winch the caravan in the direction of the trailer however when the jockey wheel came up against the lip of the trailer ramp it was not powerful enough to pull it over. This resulted in a lot of head scratching and a declaration that it was not possible to go any further. It necessitated a 72 year old with one false knee joint, having to climb onto the trailer and manually lift the front of the caravan high enough to allow the jockey wheel to pass over the lip of the ramp. At the time at least one of your men was doing something to help. He was pressing the buttons on the winch control. Having finally got the caravan on the trailer he asked me to sign his papers (which regrettably I didn't read) and then drove off. We are paying your company for the maximum cover available including full European cover and I do not feel the treatment afforded to us on this occasion was good value for money. Can you therefore give me a good reason as to why I should not send a copy of this letter to all caravan magazines and maybe even Watchdog? Regards David R. Kaye.
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Here is a copy of the letter I wrote to the AA following the below experience. To date I have had no reply.

On Wednesday 20th April 2011 I found it necessary to call for assistance as a result of a breakdown on the A505.

The precise details and nature of my problem was relayed to your telephone operator and I am quite sure the person my wife spoke to understood everything that was said. We were told that we would have to wait for approximately an hour. Your man arrived about 55 minutes later.

Things then started to go downhill somewhat. My problem being the near-side wheel had parted company with my almost new 2011 model caravan. The breakdrum was on the tarmac and the wheel which I had recovered now lying beside it. Your man then asked me if I had a jack which I said I did but it would not go under the jacking point which was too low to the ground. ”Nothing I can do then” he said. I asked him if he had a jack and he replied ”No we’re not allowed to carry them any more for health and safety reasons and that jacking up the vehicle was down to me”, I’m a 72 year old partially disabled pensioner which is why I took out breakdown cover in the first place. Your man then asked me where the wheel studs were I of course had no idea. Then we wont be able to do anything if we do jack it up he said. I pointed out to him that as a temporary measure since we only needed to move the caravan a few feet onto his trailer it should be possible to use 2 of the 5 studs from the offside wheel. ”Never thought of that ” he said.

He then said he was going to telephone for assistance to get the van on the trailer. This being if and when I had managed to jack it up high enough to fit the wheel back on. He made his phone call and then stood and watched me struggle to the point of almost having an heart attack trying to raise the caravan via the corner steadies. When I virtually collapsed with the strain he did take over for the final few inches. And to his credit he also fitted the wheel for me. At this point 2 more of your men arrived and all three of them proceeded to debate how best if at all they were going to get the caravan onto the trailer.

Eventually having attached a towing strap to the chassis they started to winch the caravan in the direction of the trailer however when the jockey wheel came up against the lip of the trailer ramp it was not powerful enough to pull it over. This resulted in a lot of head scratching and a declaration that it was not possible to go any further. It necessitated a 72 year old with one false knee joint, having to climb onto the trailer and manually lift the front of the caravan high enough to allow the jockey wheel to pass over the lip of the ramp. At the time at least one of your men was doing something to help. He was pressing the buttons on the winch control. Having finally got the caravan on the trailer he asked me to sign his papers (which regrettably I didn’t read) and then drove off.

We are paying your company for the maximum cover available including full European cover and I do not feel the treatment afforded to us on this occasion was good value for money. Can you therefore give me a good reason as to why I should not send a copy of this letter to all caravan magazines and maybe even Watchdog?

Regards

David R. Kaye.

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By: desmond http://www.breakdowncover.org/aa/aa-breakdown-reviews#comment-1579 desmond Tue, 19 Apr 2011 19:49:38 +0000 http://www.breakdowncover.org/?p=1720#comment-1579 Rubbish . . . been with them for years, only called them out twice. The 1st time I needed to have a tyre changed as i could not budge the wheelnuts. He made a fuss and only did it reluctantly. 2nd time I was promised someone would be with me within an hour. It was 9 hours later when eventually they turned up. Obviously I cancelled and I have now gone with another breakdown service. I am not giving any stars whatsoever as they dont deserve any . . .
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Rubbish . . . been with them for years, only called them out twice. The 1st time I needed to have a tyre changed as i could not budge the wheelnuts. He made a fuss and only did it reluctantly. 2nd time I was promised someone would be with me within an hour. It was 9 hours later when eventually they turned up. Obviously I cancelled and I have now gone with another breakdown service. I am not giving any stars whatsoever as they dont deserve any . . .

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By: mark watson http://www.breakdowncover.org/aa/aa-breakdown-reviews#comment-1440 mark watson Fri, 08 Apr 2011 20:02:05 +0000 http://www.breakdowncover.org/?p=1720#comment-1440 fantastic they are a cut above the rest my 03 vauxhall combo van broke down on a saturday morning at 07.30am rang aa at 09.00am patrol arrived at 09.35am transported to a car hire shop by 11.30am and i was 350 miles from home took hire car home and my van arrived on a lorry 24 hours later all payed for by the AA thank you very much i will always be a member of the AA ONLY IN GREAT BRITAIN
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fantastic they are a cut above the rest my 03 vauxhall combo van broke down on a saturday morning at 07.30am rang aa at 09.00am patrol arrived at 09.35am transported to a car hire shop by 11.30am and i was 350 miles from home took hire car home and my van arrived on a lorry 24 hours later all payed for by the AA thank you very much i will always be a member of the AA ONLY IN GREAT BRITAIN

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