Comments on: AA European Breakdown Cover Guide http://www.breakdowncover.org/aa/aa-european-cover Breakdown Cover Blog Sat, 25 Jun 2011 11:00:22 +0000 hourly 1 http://wordpress.org/?v= By: JPS http://www.breakdowncover.org/aa/aa-european-cover#comment-828 JPS Mon, 10 Jan 2011 12:26:28 +0000 http://www.breakdowncover.org/?p=842#comment-828 Appalling customer service and poor response times. When asking for an update on arrival of patrol man, was constantly told 40 minutes - without them checking with the patrol team. When the patrol man arrived he suggested I pay to have the car stored at a third party garage overnight (as it was out of business hours) and only agreed it was included in the cover when I reminded him that I had the relay option. Also wanted me show me how to disable the battery for the recovery man (so that he could leave) - which I poitn blankly refused to touch.
Overall Rating
Customer Service
Value for Money
Speed of Response

Appalling customer service and poor response times. When asking for an update on arrival of patrol man, was constantly told 40 minutes – without them checking with the patrol team. When the patrol man arrived he suggested I pay to have the car stored at a third party garage overnight (as it was out of business hours) and only agreed it was included in the cover when I reminded him that I had the relay option. Also wanted me show me how to disable the battery for the recovery man (so that he could leave) – which I poitn blankly refused to touch.

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By: Jean-Benoit Louveaux http://www.breakdowncover.org/aa/aa-european-cover#comment-702 Jean-Benoit Louveaux Thu, 16 Sep 2010 11:51:21 +0000 http://www.breakdowncover.org/?p=842#comment-702 I broke down in France. As French garages were charging twice the price of UK garages I elected to have the car transported back to the UK. I was provided with a replacement hire car which I was able to have upgraded for free when I pointed out that I needed a larger one. Only downside is how long it took my car to arrive back in the UK, as this left me without a car in the UK for a while.
Overall Rating
Customer Service
Value for Money
Speed of Response

I broke down in France. As French garages were charging twice the price of UK garages I elected to have the car transported back to the UK. I was provided with a replacement hire car which I was able to have upgraded for free when I pointed out that I needed a larger one. Only downside is how long it took my car to arrive back in the UK, as this left me without a car in the UK for a while.

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