AA Home Assist & Home Emergency Services

Known to many UK motorists as the ‘fourth emergency service’, the AA have proven to be a vital lifeline for many drivers stranded with vehicle problems.

Now the AA have vowed to come to the rescue of householders by launching a fleet of handymen in a multi-million pound expansion of its business.

The AA Home Emergency Response (also known as AA Home Assist) is available to all with a discounted rate available to current members of the breakdown service, with customers able to request help with anything from burst pipes and broken boilers to smashed windows or hanging a picture.

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The AA are currently offering their roadside rescue members a special discounted rate of £9.95 per month (£11.95 for non-members) with the addition of central heating cover available for an extra £3 per month.

The home emergency insurance is excess free and allows for up to 4 claims per year with a maximum of £750 per incident (£1,000 for water supply pipes).

AA Home Emergency Response also provide customers with a 24 hour claim line that gives them access to a network of approved tradesmen.

AA Home Assist

In the South East of the UK, the AA are piloting their home assist service, which covers just plumbing and electrical services, with the intention of a nationwide roll-out once the group have built up a large enough network of plumbers and electricians.

AA home assist offers a network of AA uniformed plumbers and electricians who will turn up in AA vans able to install boilers, showers and bathrooms or replace radiators.

Cover on burst pipes and leaks includes fault finding and repairs plus appliance installation/removal.

As with Home Emergency Response, there is no call out charge.

AA Handy Squad

Currently being trialled in areas of London, the AA handy squad will tackle smaller jobs such as picture-hanging, lock-fitting, putting up curtain rails or mending garden fences.

Services provided by Home Assist and Handy Squad will be charged at an hourly rate plus the materials used in the job.

AA Home Emergency Advert With John Cleese

“The AA?… For faulty showers?”
John Cleese stars in the new TV advert

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AA Home Emergency Response User Reviews

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Are you a current customer of The AA's Home Emergency Response service? Or perhaps you've used their services in the past?

You can let us know your thoughts on their service below!

4 User Reviews - Leave Your Own Review!

  1. Mr Hire says:
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    Excellent service and a quality repair professionaly performed, delighted

  2. darren says:
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    Do not take a policy with the AA,i took home emergency and boiler and central heating cover and when an automated valve for the central heating broke down they sent a guy out who showed me how to manually operate the valve.They then said that they only cover a temporary fix and its now up to me to call out another plumber and get it properly fixed.So i pay £167.40 a year for that service,its pathetic,the AA are pathetic.Avoid them like the plague or go with British gas or Homeserve, personally im done with insurance companies now,they are liars,they are plague,i gonna take the advice that my gran gave me years ago…if ya want a job doing properly ya gotta do it yourself.

  3. Peter Biddlecombe says:
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    The saga continues. It’s now Tuesday (7 days after the problem was reported), and despite knowing what parts we needed last Thursday evening, we still have no date for someone to come and use those parts to fix the problem. When I phoned yesterday I was initially told that the parts had not been ordered on Friday, but on Monday. Later in the call, that story changed to “ordered on Friday”. Someone at the AA needs to understand that this kind of thing inspires no confidence at all when the rep later says something like “we’ll call you soon to tell you what’s happening”.

  4. Peter Biddlecombe says:
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    Bought this cover c. 3 months ago, and now making a claim – when our gas meter was changed, a slow leak was found somewhere underground so we need some quick work doing to fix this problem and restore our central heating (it’s January, though fortunately not snowing). Problem reported c. midday on a Tuesday. It’s now Saturday and we still don’t have a definite date for someone coming to do the work.

    Thursday was an utter shambles. Someone was due to visit to assess the work needed, but no-one had turned up by 6pm despite about 3 chasing-up calls. Then I was told that the person who should have been coming was off sick (and had been off sick all day). Very annoyed by that but thought someone would come on Friday. At 9:30 pm, with no warning (you’re supposed to get a call 30 mins before they turn up), an engineer arrived to do the assessment. Fortunately I was in.

    Now we’re told it’s taking time, as “parts” are required. (It was obvious from the outset that parts were needed, and these parts are just 6m or so of gas pipe, elbow joints and so on, which seems like a gas engineer’s version of stuff you can get from any B&Q).

    Currently utterly hacked off by the whole thing. If we hadn’t paid for insurance, I’m 100% certain we’d have had our heating back on in about 3 days instead of (so far) about 7.

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