Comments on: AA Home Assist & Home Emergency Services http://www.breakdowncover.org/aa/aa-home-emergency Breakdown Cover Blog Sat, 25 Jun 2011 11:00:22 +0000 hourly 1 http://wordpress.org/?v= By: darren http://www.breakdowncover.org/aa/aa-home-emergency#comment-876 darren Sat, 26 Feb 2011 23:48:42 +0000 http://www.breakdowncover.org/?p=1634#comment-876 Do not take a policy with the AA,i took home emergency and boiler and central heating cover and when an automated valve for the central heating broke down they sent a guy out who showed me how to manually operate the valve.They then said that they only cover a temporary fix and its now up to me to call out another plumber and get it properly fixed.So i pay £167.40 a year for that service,its pathetic,the AA are pathetic.Avoid them like the plague or go with British gas or Homeserve, personally im done with insurance companies now,they are liars,they are plague,i gonna take the advice that my gran gave me years ago...if ya want a job doing properly ya gotta do it yourself.
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Do not take a policy with the AA,i took home emergency and boiler and central heating cover and when an automated valve for the central heating broke down they sent a guy out who showed me how to manually operate the valve.They then said that they only cover a temporary fix and its now up to me to call out another plumber and get it properly fixed.So i pay £167.40 a year for that service,its pathetic,the AA are pathetic.Avoid them like the plague or go with British gas or Homeserve, personally im done with insurance companies now,they are liars,they are plague,i gonna take the advice that my gran gave me years ago…if ya want a job doing properly ya gotta do it yourself.

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By: Peter Biddlecombe http://www.breakdowncover.org/aa/aa-home-emergency#comment-831 Peter Biddlecombe Tue, 18 Jan 2011 12:38:45 +0000 http://www.breakdowncover.org/?p=1634#comment-831 The saga continues. It's now Tuesday (7 days after the problem was reported), and despite knowing what parts we needed last Thursday evening, we still have no date for someone to come and use those parts to fix the problem. When I phoned yesterday I was initially told that the parts had not been ordered on Friday, but on Monday. Later in the call, that story changed to "ordered on Friday". Someone at the AA needs to understand that this kind of thing inspires no confidence at all when the rep later says something like "we'll call you soon to tell you what's happening".
Overall Rating
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The saga continues. It’s now Tuesday (7 days after the problem was reported), and despite knowing what parts we needed last Thursday evening, we still have no date for someone to come and use those parts to fix the problem. When I phoned yesterday I was initially told that the parts had not been ordered on Friday, but on Monday. Later in the call, that story changed to “ordered on Friday”. Someone at the AA needs to understand that this kind of thing inspires no confidence at all when the rep later says something like “we’ll call you soon to tell you what’s happening”.

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By: Peter Biddlecombe http://www.breakdowncover.org/aa/aa-home-emergency#comment-830 Peter Biddlecombe Sat, 15 Jan 2011 12:03:46 +0000 http://www.breakdowncover.org/?p=1634#comment-830 Bought this cover c. 3 months ago, and now making a claim - when our gas meter was changed, a slow leak was found somewhere underground so we need some quick work doing to fix this problem and restore our central heating (it's January, though fortunately not snowing). Problem reported c. midday on a Tuesday. It's now Saturday and we still don't have a definite date for someone coming to do the work. Thursday was an utter shambles. Someone was due to visit to assess the work needed, but no-one had turned up by 6pm despite about 3 chasing-up calls. Then I was told that the person who should have been coming was off sick (and had been off sick all day). Very annoyed by that but thought someone would come on Friday. At 9:30 pm, with no warning (you're supposed to get a call 30 mins before they turn up), an engineer arrived to do the assessment. Fortunately I was in. Now we're told it's taking time, as "parts" are required. (It was obvious from the outset that parts were needed, and these parts are just 6m or so of gas pipe, elbow joints and so on, which seems like a gas engineer's version of stuff you can get from any B&Q). Currently utterly hacked off by the whole thing. If we hadn't paid for insurance, I'm 100% certain we'd have had our heating back on in about 3 days instead of (so far) about 7.
Overall Rating
Customer Service
Value for Money
Clear Policy Details
Provider's Website Usability
Speed of Response

Bought this cover c. 3 months ago, and now making a claim – when our gas meter was changed, a slow leak was found somewhere underground so we need some quick work doing to fix this problem and restore our central heating (it’s January, though fortunately not snowing). Problem reported c. midday on a Tuesday. It’s now Saturday and we still don’t have a definite date for someone coming to do the work.

Thursday was an utter shambles. Someone was due to visit to assess the work needed, but no-one had turned up by 6pm despite about 3 chasing-up calls. Then I was told that the person who should have been coming was off sick (and had been off sick all day). Very annoyed by that but thought someone would come on Friday. At 9:30 pm, with no warning (you’re supposed to get a call 30 mins before they turn up), an engineer arrived to do the assessment. Fortunately I was in.

Now we’re told it’s taking time, as “parts” are required. (It was obvious from the outset that parts were needed, and these parts are just 6m or so of gas pipe, elbow joints and so on, which seems like a gas engineer’s version of stuff you can get from any B&Q).

Currently utterly hacked off by the whole thing. If we hadn’t paid for insurance, I’m 100% certain we’d have had our heating back on in about 3 days instead of (so far) about 7.

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