Comments on: AA MOT, Service & Repair Review http://www.breakdowncover.org/aa/aa-service-repair Breakdown Cover Blog Sat, 25 Jun 2011 11:00:22 +0000 hourly 1 http://wordpress.org/?v= By: Ian Ruff http://www.breakdowncover.org/aa/aa-service-repair#comment-1039 Ian Ruff Tue, 22 Mar 2011 14:29:04 +0000 http://www.breakdowncover.org/?p=1754#comment-1039 I booked my car in for an MOT online and was told that someone would contact me 48 before the MOT was due to advise me as to what time my car would be collected. 24 hours before the car was due in I telephoned the AA to ask why I had not been contacted only to be told that although I had a reference provided to me on line for the MOT the computer system had lost a number of bookings one of which was mine. The booking was rearranged and the car collected accordingly. The following day I once again had to contact the AA as my car had not been returned and no one had telephoned me to advise me as to what had happened to my car. I was asked to hold while the operator contacted the garage only to be told that the garage had closed but someone would ring me the following day. As I had not received a phone call by 12 the next day I once again telephoned to be told that my car had failed the MOT and that I would yet again have to wait for a telephone call to be advised as to the cost of repair. I received a call the next day with a quote which I authorized. To cut a long story short the garage received the wrong parts which they then had to reorder and I didn't get my car back for another week. I had had to make a further 2 calls to the AA asking for a receipt some 1 month after the work was completed. I rejoined the AA after living working in the Far East for the past 30 years. First you charged me for my membership when it was supposed to come free with my AA insurance which took 17 phone calls and a month to get a refund. All in all not a good experience. I have today cancelled my membership to see if the RAC can do better.
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I booked my car in for an MOT online and was told that someone would contact me 48 before the MOT was due to advise me as to what time my car would be collected. 24 hours before the car was due in I telephoned the AA to ask why I had not been contacted only to be told that although I had a reference provided to me on line for the MOT the computer system had lost a number of bookings one of which was mine. The booking was rearranged and the car collected accordingly. The following day I once again had to contact the AA as my car had not been returned and no one had telephoned me to advise me as to what had happened to my car. I was asked to hold while the operator contacted the garage only to be told that the garage had closed but someone would ring me the following day. As I had not received a phone call by 12 the next day I once again telephoned to be told that my car had failed the MOT and that I would yet again have to wait for a telephone call to be advised as to the cost of repair. I received a call the next day with a quote which I authorized. To cut a long story short the garage received the wrong parts which they then had to reorder and I didn’t get my car back for another week.
I had had to make a further 2 calls to the AA asking for a receipt some 1 month after the work was completed. I rejoined the AA after living working in the Far East for the past 30 years. First you charged me for my membership when it was supposed to come free with my AA insurance which took 17 phone calls and a month to get a refund. All in all not a good experience. I have today cancelled my membership to see if the RAC can do better.

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