Asda Breakdown Service & Customer Reviews

Asda Breakdown Services GuideAsda Breakdown Cover offers a typical budget no-frills service that the store’s customers have come to expect – low prices for a branded product.

The Asda service is provided by Britannia Rescue, one of the LV= group of companies, at a lower rate than buying direct.

Average response times from the 450-strong recovery service is 40 minutes for roadside recovery – but home assistance is not an option as the car for drivers with basic cover. The vehicle has to be at least 400 yards from home to qualify for a repair or tow.

Home assistance and European cover is included in more expensive packages – as well as useful help with caravan and trailer problems if they are on tow.

Services

Asda provides home and roadside repair and recovery. Drivers can also buy car, van and motorbike insurance.

Prices

Asda Breakdown Cover quotes are either based on a vehicle or a driver, which gives cover for more than one vehicle.

Quotes are based on:

  • Your address
  • Your car

Strangely, one of the questions involves the car colour.

Customer service

Drivers who break down on a motorway, are in a vulnerable position or travelling with children are treat as a priority.

If callers do not know their location, Asda breakdown vehicles can lock in on a mobile phone signal to find them.

Asda Breakdown Service Options

Asda Breakdown offers three levels of service to drivers. Below is some information on each of the options along with some benefits and features:

Roadside Cover

Roadside assistance

As long as the car is more than 400 yards from home, a mechanic will try and fix the vehicle on the road. If repair is not possible, the car is towed to a garage or a destination of the driver’s choice within 10 miles of the breakdown.

Caravans and Trailers

Covered if they are on tow at the time of the breakdown

No Call Out Charges

But Roadside Cover is limited to 6 call outs per year and if a driver pays monthly, the minimum contract period is six months.

UK Breakdown Cover

Roadside and Home Assistance

A mechanic will try and fix the vehicle on the road. If repair is not possible, the car is towed to a garage or a destination of the driver’s choice within 10 miles of the breakdown.

UK and Republic of Ireland Recovery

If no suitable repair is completed on the day of breakdown, the driver and up to seven passengers will be transported to any UK or Republic of Ireland destination they were heading to when assistance was called.

Relief Driver

If the only driver cannot take the wheel due to a medical condition, then Asda breakdown will make sure the driver and passengers get home

Hire Car

Other transport or somewhere to stay overnight – If no suitable repair is completed on the day of breakdown and the driver and passengers choose to continue their journey, a hire car or overnight accommodation is available

Onward Travel

If the car was homeward bound, Asda Breakdown will take the driver and passengers all the way home.

Caravans and Trailers

Covered if they are on tow at the time of the breakdown

No Call Out Charges

Cover is limited to 6 call outs per year and if a driver pays monthly, the minimum contract period is six months.

European Breakdown Cover

Cars are towed to the nearest garage if a roadside repair is not practical.

They’ll arrange for you, your vehicle and up to seven passengers to be repatriated to the UK if necessary

Roadside and Home Assistance

A mechanic will try and fix the vehicle on the road. If repair is not possible, the car is towed to a garage or a destination of the driver’s choice within 10 miles of the breakdown.

European and UK Recovery

If no suitable repair is completed on the day of breakdown, the driver and up to seven passengers will be transported to any European or UK destination they were heading to when assistance was called.

Relief Driver

If the only driver cannot take the wheel due to a medical condition, then Asda breakdown will make sure the driver and passengers get home

Hire Car

Other transport or somewhere to stay overnight – If no suitable repair is completed on the day of breakdown and the driver and passengers choose to continue their journey, a hire car or overnight accommodation is available

Onward Travel

If the car was homeward bound, Asda Breakdown will take the driver and passengers all the way home.

Caravans and Trailers

Covered if they are on tow at the time of the breakdown

No Call Out Charges

Cover is limited to 6 call outs per year and if a driver pays monthly, the minimum contract period is six months.

Cover lasts up to 180 days

On condition Asda European Breakdown Cover is in place seven days before the journey.

Countries Covered

Albania, Andorra, Austria, Belarus, Belgium, Bosnia Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Former Yugoslav Republic of Macedonia, Malta, Moldova, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia (West of the Urals), San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tunisia, Turkey in Europe and Ukraine.

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