Green Flag Membership Information
Founded in 1971 and known at the time as ‘National Breakdown’, Green Flag has grown to become one of the most competitively priced vehicle breakdown organisations in the UK today.
With close to 5 million customers, Green Flag claim an average call out time of 30 minutes with 86% of all breakdowns fixed by the roadside.
Green Flag’s cheap breakdown cover services are made possible due to the organisation’s reliance on a large network of independent vehicle breakdown and recovery agents across the UK and Europe.
When a customers calls Green Flag’s incident management centre for roadside assistance or other breakdown service, the closest Green Flag agent in the network is contacted and dispatched to the scene of the breakdown.
With over 6,000 independent vehicle technicians on call in the UK, and some 15,000 bilingual agents ready to assist across Europe, Green Flag customers, on average, can expect a patrolman to arrive at their location in under 30 minutes.
Unlike other breakdown organisations, Green Flag’s only business focus is on their roadside repair and vehicle recovery services. They do not offer insurance, loans or any other associated services or products, which the company believes allows the to focus more on their core business.
- 80% of inbound calls from Green Flag members requiring breakdown assistance are answered within 10 seconds
- 86% of non-critical vehicle breakdowns are fixed at the roadside
- Average response time to call-outs is under 30 minutes
- 80% of call-outs are responded to within one hour
Green Flag Breakdown Services & Cover Levels
Green Flag offer their customers a number of breakdown cover options to choose from. Below is some information on each of the cover options along with their benefits and features.
Rescue
- Roadside assistance – Available 24 hours a day, 365 days a year.
- Local vehicle recover – If your vehicle cannot be fixed at the roadside, Green Flag will recover your vehicle to either a location of your choice or a suitable repairer – both within 10 miles of your breakdown incident.
- No call out charges – Green Flag don’t charge for breakdown call outs.
- Message service – Green Flag will send a free message to your friends and family to let them know what’s happened.
- Cover at home – Should your vehicle breakdown at home, Green Flag will come and assist you.
Rescue Plus
- Roadside assistance
- Local vehicle recover
- No call out charges
- Message service
- Cover at home – Should your vehicle breakdown at home. Green Flag will come and assist you.
Recovery
- Roadside assistance
- Local vehicle recover
- No call out charges
- Message service
- Long distance recovery – Green Flag will take you and your vehicle home or to your preferred location.
Recovery Plus
- Roadside assistance
- Local vehicle recover
- No call out charges
- Message service
- Cover at home – Should your vehicle breakdown at home.
- Long distance recovery – Green Flag will take you and your vehicle home or to your preferred location.
- Options if it can’t be fixed – If Green Flag can’t repair your vehicle locally that day they’ll provide you with a hire car or alternatives. For example, the cost for alternative transport or overnight accommodation.
- Cash to collect your vehicle – Green Flag will provide you with the cost of a single standard rail fare to collect your vehicle.
Euro Plus
- Roadside assistance
- Local vehicle recover
- No call out charges
- Message service
- Cover at home
- Long distance recovery
- Options if it can’t be fixed
- Cash to collect your vehicle
- European breakdown cover – Includes 90 days European cover (for vehicles less than 16 years old).
