The AA Has Yet To Sign Up With Warranty Code Of Conduct

AA NewsPopular UK breakdown organisation, the AA, has come under fire this week for refusing to sign an industry code of conduct for after market vehicle warranty providers.

Established by the automotive watchdog Motor codes, the code of practice requires firms to use ‘plain English’ in the small print of their policies, and to ensure that their claims procedures are simple and easy to understand.

Every year the Financial Ombudsman deals with around 200 complaints regarding vehicle warranties. Customers of the companies who sign up to the code or practice (currently includes Warranty Direct and Warranty Wise), will receive free advice and help with any disputes they may have regarding their warranty service.

So far the AA, along with two other companies, Mapfre Abraxas and MB&G, have refused to sign up to the practice.

A Motor Codes spokesman commented: “It’s not through want of trying, It’s a simple process. We visit and ensure their processes are up to the standards required by the code.”

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