Comments on: RAC Car Insurance Cover Guide http://www.breakdowncover.org/rac/rac-car-insurance Breakdown Cover Blog Tue, 12 Jul 2011 12:45:41 +0000 hourly 1 http://wordpress.org/?v= By: QueenBee http://www.breakdowncover.org/rac/rac-car-insurance#comment-1593 QueenBee Tue, 10 May 2011 19:48:16 +0000 http://www.breakdowncover.org/?p=704#comment-1593 Absolutley appalling customer service automated answer then they put you on hold until someone is available. I have tried 3 times last night and 5 times tonight the longest waiting was 50 minutes with varying waits on other calls. (I had to ring off I needed the loo)> I only want to change my policy over to my new car which I am supposed to be collecting tomorrow. I will be well and truly peed off if I cannot collect due to RAC customer service unable to cope with high volume of calls.
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Absolutley appalling customer service automated answer then they put you on hold until someone is available. I have tried 3 times last night and 5 times tonight the longest waiting was 50 minutes with varying waits on other calls. (I had to ring off I needed the loo)> I only want to change my policy over to my new car which I am supposed to be collecting tomorrow. I will be well and truly peed off if I cannot collect due to RAC customer service unable to cope with high volume of calls.

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By: Paul http://www.breakdowncover.org/rac/rac-car-insurance#comment-891 Paul Thu, 03 Mar 2011 23:17:59 +0000 http://www.breakdowncover.org/?p=704#comment-891 Insured our BMW with RAC and seemed a good deal. When it was vandalised after about 7 months had to argue over the phone with the claim advisor who insisted we would lose our no claims even though it is clearly advertised and in the policy that you DONT lose no claims over vandalism claims. Was then informed that as my partner who is under 25 was the last person to PARK the car as opposed to myself we would have to pay an ADDITIONAL 250 pound excess... Ok it was PARKED. Yes I can understand an extra excess if SHE HAD BEEN DRIVING... but parked? and noone in the car.. how can her AGE have anything to do with teenage vandals damaging the car hours later?? Ok so decided while the car was in the bodyshop being repaired to shop for a new car.. settled on a brand new unregistered Mini. Phoned the insurance company and they told us they couldn't insure the new vehicle without referring the insurance. When I asked why they told me it was because it had too many modifications. What modifications I asked. It has optional extras the young lad replied... er what? The optional extras they classed as 'modifications' were.. factory fitted heated wing mirrors.. air conditioning.. and factory fitted alloy wheels.. sorry? since when did factory fitted options become after market modifications? Asked our Mini dealer about this and he laughed.. he used to sell car insurance and thinks we had an untrained monkey on the other end of the phone. Called Tesco insurance and asked them and they said that factory installed options do not increase our premium above the otherwise increased value of the new vehicle. Needless to say.. as soon as my BMW is out of the bodyshop and the claim is settled RAC are going to be one customer down.
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Value for Money
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Insured our BMW with RAC and seemed a good deal. When it was vandalised after about 7 months had to argue over the phone with the claim advisor who insisted we would lose our no claims even though it is clearly advertised and in the policy that you DONT lose no claims over vandalism claims. Was then informed that as my partner who is under 25 was the last person to PARK the car as opposed to myself we would have to pay an ADDITIONAL 250 pound excess… Ok it was PARKED.

Yes I can understand an extra excess if SHE HAD BEEN DRIVING… but parked? and noone in the car.. how can her AGE have anything to do with teenage vandals damaging the car hours later??

Ok so decided while the car was in the bodyshop being repaired to shop for a new car.. settled on a brand new unregistered Mini. Phoned the insurance company and they told us they couldn’t insure the new vehicle without referring the insurance. When I asked why they told me it was because it had too many modifications.

What modifications I asked. It has optional extras the young lad replied… er what? The optional extras they classed as ‘modifications’ were.. factory fitted heated wing mirrors.. air conditioning.. and factory fitted alloy wheels.. sorry? since when did factory fitted options become after market modifications?

Asked our Mini dealer about this and he laughed.. he used to sell car insurance and thinks we had an untrained monkey on the other end of the phone. Called Tesco insurance and asked them and they said that factory installed options do not increase our premium above the otherwise increased value of the new vehicle. Needless to say.. as soon as my BMW is out of the bodyshop and the claim is settled RAC are going to be one customer down.

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By: OldMart http://www.breakdowncover.org/rac/rac-car-insurance#comment-471 OldMart Thu, 29 Jul 2010 19:29:46 +0000 http://www.breakdowncover.org/?p=704#comment-471 I've recently just return to RAC insurance after a 2 year period with AA insurance. I've recently bought a more expensive car and the quote I got for insurance from the AA wasn't as competitive as other insurers I found. I was quoted slightly cheaper with other insurers, but having been insured with the RAC in the past I know that is a company with a strong reputation that will be easy to deal with. In the past I've had to make a claim through my RAC insurance policy and found that once you get past the junior operators in the foreign call centres everything goes smoothly. In the end I chose their RAC Insurance Plus option which includes vandalism cover.
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Value for Money
Clear Policy Details
Provider's Website Usability

I’ve recently just return to RAC insurance after a 2 year period with AA insurance. I’ve recently bought a more expensive car and the quote I got for insurance from the AA wasn’t as competitive as other insurers I found.

I was quoted slightly cheaper with other insurers, but having been insured with the RAC in the past I know that is a company with a strong reputation that will be easy to deal with.

In the past I’ve had to make a claim through my RAC insurance policy and found that once you get past the junior operators in the foreign call centres everything goes smoothly.

In the end I chose their RAC Insurance Plus option which includes vandalism cover.

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